Novartis Web and Social Media Channels: Onboarding and Training Materials
The Novartis and Channel Management Team manages over two dozen Novartis social media and web channels for Novartis:
Before submitting content requests to any of these channels, we require you to complete specific onboarding and training requirements to ensure that you understand the processes, standards and overall working relationship with our Novartis digital experts. These trainings ensure that you are able to successfully publish your desired content in a timely, efficient and compliant manner.
The training has been divided into three main sections. Please click on the section that is most applicable to your role for more information and links to complete the training requirements. If you have any questions about the materials or need additional information that is not provided here, please select the relevant team contact and reach out to us.
You can also find the relevant training learning courses according to your role:
Role responsibilities: Owner of the requested campaign from the proposal till the end reporting. Includes proposal, strategy planning, filling campaign request form, content production, distribution, approval and reporting
Campaign Creation Process Timeline
Role responsibilities: Owner of the requested content from the proposal till the end publishing. Includes proposal, filling request form, content production, review, approvals. Content request starts with sending a filled Content Request Form with final content attached.
Role responsibility: content ownership, management, governance on the country pages, content validity and relevance, publishing
Role responsibility: the whole website lifecycle, content strategy, ownership, management, governance in the country, content validity and relevance, content agency management
Website Lifecycle diagram
Role responsibilitites: Administration of country website content according to the tasks from Site Owner/Deputy of the country site
Role Responsibilitites: Coordinates and manages the campaign process with the digital team and Campaign Requestor/Content Partner from start to end publishing